DOJ Posts Frequently Asked Questions about Filing an ADA Complaint

     The Department of Justice recently posted on its website a customer friendly guide called Frequently Asked Questions about Filing an ADA Complaint. This guide, provided in a question and answer format, leads the reader through the complaint process. It explains, among other things, how to file a complaint, what information to include in a complaint, how to file a compliant by e mail or regular mail, how to track the status of a complaint,and what happens if the complaint is referred for mediation or is opened for investigation. Since letters and packages are screened for security, e mail complaints are received quicker than complaints by regular mail. E mail complaints also receive an immediate reply that they have been received.

     The website also explains how a complaint may be filed if an individual can’t prepare their own ADA complaint because of their disability. In that case, individuals may file a complaint orally over the phone. Individuals who communicate using American Sign Language (ASL) may schedule an appointment to make a complaint using a direct video connection to a DOJ staff person.


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